Hello, my name is Leora and I am here to assist you with any queries.

Don’t hesitate to give me a shout!

email Leora call office

Important information

  1. The online store is open 24/7/365.
  2. The delivery time for all orders will be within 2 weeks. Should an item be on backorder or production takes longer than 2 weeks, your account manager, Leora Pillay, will be in contact with you. 
  3. Free shipping on all orders.

Returns & Exchanges

At WiWe we want to ensure you are extremely satisfied with the items you purchase, however, there may be times when you will need to return or exchange an item bought from us. To return any items that you have purchased, you will need to contact WiWe Head Office within 30 days from the date of goods received. An Account Manager (Leora) will be available to assist you with this process.

If you need to return or exchange a product, we will gladly assist you provided that the product is as follows:

  • Undamaged and unused.
  • Not missing any accessories or parts.

 

We do our best to ensure that the products that we deliver to you are of a high quality and without defects. What is a defect? A defect is a material imperfection in the manufacture of a product or any characteristic of a product, which makes the product less acceptable than one would reasonably be entitled to expect in the circumstances.

The following will NOT be regarded as defects and will not entitle you to a return under the goods:

  • faults resulting from normal wear and tear;
  • damage arising from negligence, user abuse or incorrect usage of the product;
  • damage arising from electrical surges or sea air corrosion;
  • damage arising from a failure to adequately care for the product;
  • damage arising from unauthorised alterations to the product; and
  • where the specifications of a product, although accurately described on the
  • online store and generally fit for its intended purpose, do not suit you

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  • Items can only be exchanged for the same item that is being returned.
  • If we are unable to assist with a defective products or sizing exchange due to a stock issue, we will provide you with a full refund for the product that we cannot fulfil.
  • For sizing exchanges, we will gladly facilitate the exchange.
  • Item to be returned within 72 hours from receipt of goods.
  • Contact the Account Manager at WiWe to log your return or exchange.
  • Quote your order number.
  • Provide your collection address of items to be returned or exchanged.
  • Once WiWe has received your items a quality inspection will be completed and a decision to authorise the exchange or credit.
  • You will be notified by email of the status of your exchange or refund. If you return a product that does not comply with this policy, you may be liable for the collection and delivery costs. If you are not able to comply with these requirements, WiWe reserves the right to refuse an exchange or credit.

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